Live Chat, Day and Night
The fastest way to reach us is live chat. Tap the chat icon in the corner of any page on the site or app, and an agent will join you, usually within minutes.
Chat runs around the clock, including late-night cricket finishes and festival holidays when traffic is heavy.
Contact Form and Email Support
For issues that need documents or a detailed explanation, use the contact form in the Help section while logged in. Verification questions and disputed bets are good examples.
Include your username, the date and time of the issue, and any relevant bet or transaction reference. The more detail you provide, the quicker we can resolve it.
Before You Get in Touch
Many common questions about bonus wagering, verification steps and payment processing times are answered in our Help Centre. A quick look there may save you a wait.
Our team will never ask for your password or one-time codes. If someone claiming to be Mostplay support asks for them, do not share anything. Report it to us through live chat instead.
Help with Gambling Concerns
If you want to set limits, take a break or close your account for gambling-related reasons, tell any support agent. They will handle it promptly and without pressure.
You can also use the responsible gaming tools in your account settings directly, any time, with no need to contact us.